Advanced Supervisory Skills

Introduction

Designing a Balanced Scorecard (BSC) to deliver Business Success and Improve Business Results will show you how to apply and adapt the process for your company.  Specifically, Course Outcomes how:

• The Balanced Scorecard builds into a strategic performance management tool
• To select strategic measures that make sense for your organization
• To differentiate between KPIs and strategic measures
• To focus resource and potential on delivery
• To monitor and improve performance throughout
• This five-day course will focus on enabling delegates, whatever their experience, to become familiar and comfortable with the design and utilization of the Balanced Scorecard as a means to deliver the strategic agenda and improve strategic performance.

Objectives

By the end of this course participants will be able to:

• Translate the vision and strategy into operational reality
• Communicate organizational strategic intent to key stakeholders
• Understand the nature of Strategic Performance Management
• Understand the role of strategic measurement
• Develop an understanding of the role of Performance Management in the context of strategic delivery
• Track performance against established strategic and operational goals
• Identify improvements that will impact the corporate success

Target Audience

Professionals ranging from those with little or no experience of the Balanced Scorecard approach up to those already implementing such a methodology are welcome at this event.  The added value of the course is in showing how to best use the Balanced Scorecard methodology in maximizing the effectiveness of their work within their organization. The course is targeted at:

• Senior to mid-level Executives
• Financial Officers and controllers
• Process Leaders
• Strategic Planning Professionals

Management & Leadership Outline

The course covers the following topics:

By the end of this course participants will be able to:

• Translate the vision and strategy into operational reality
• Communicate organizational strategic intent to key stakeholders
• Understand the nature of Strategic Performance Management
• Understand the role of strategic measurement
• Develop an understanding of the role of Performance Management in the context of strategic delivery
• Track performance against established strategic and operational goals
• Identify improvements that will impact the corporate success

The Balanced Scorecard as a Tool for Managing Strategic Performance

• How can the Balanced Scorecard support Performance Improvement?
• About the Course to the Balanced Scorecard
• Application and uses of the Balanced Scorecard
• Overview of the Balanced Scorecard creation process
• Strategy Maps and Strategic Themes
• Strategic Measures and Strategic Targets

Creating a Strategic Performance Culture

• What is the Strategy Centric Organization?
• Defining the Strategic Direction of the Organization
• Engaging the Leadership Team
• Mapping the Business Strategy
• Focusing on the Key Messages

Managing a Strategic Performance Culture

• What data do you need to manage your Strategy?
• Aligning the Organization to Strategy
• Linking Strategy and Business Planning
• Role of Functional Divisional Scorecards
• Role of Leadership

Delivering a Strategic Performance Culture

• How will you deliver your strategy?
• Strategic Performance Management System
• Strategy Review Meetings
• Managing the Change
• Communication
• The role of IT Software

Pulling it all together

• How might it work within your organization?
• Developing thoughts and ideas
• Creating a draft project plan
• Identifying key roles and key players
• Identifying potential pitfalls and barriers to change