The Competent Manager

Introduction

This seminar has been Participants practicing or aspiring professionals to consider the skills and competencies required by the competent professional at all levels in the organization and to begin the process of developing these skills.

Objectives

By the end of this course participants will:

• Develop their understanding of the skills and competencies required by the competent manager
• Develop an understanding of different approaches to management, including leadership styles
• Learn how to performance manage teams and individuals
• Understand how to manage and develop teams
• Consider the role of negotiation, influencing, and persuasion for the competent manager
• Plan your own continuous professional development
• Identify the key skills and competencies required by a competent professional
• Lead and develop your team
• Communicate effectively

Target Audience

The seminar is about Participants professionals in all functional areas of the organization. Professionals are likely to be operating at a first-line or middle management level and wish to consolidate their management experience. This may also be relevant to those who are aspiring to a management position.

Management & Leadership Outline

The course covers the following topics:

Seminar about the Course and Course Outcomes

• Reviewing the role of the competent manager
• Identifying the skills and competencies required by the role
• Building a professional development plan

Establishing the difference between management and leadership

• Reviewing alternative approaches to management
• Establishing your own leadership and management style
• Identifying the impact your leadership and management style has on your team

Understanding the performance management cycle

• Identifying and agreeing individual and team Course Outcomes
• Ensuring everything is in place for excellent performance
• Monitoring performance
• Reviewing performance and giving feedback

Identifying stages of team development

• Understanding the difference between a group and a team
• Different team roles and their contribution to a successful team
• Identifying and planning effective team development

Negotiation styles and when they might be appropriate

• Influencing your line manager, colleagues, and customer
• Identifying appropriate opportunities and strategies for persuasion